Deals direct refund policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at malh directbargainwarehouse. Once the returned item is received, a gift certificate will be emailed to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Deals Direct Returns

Welcome to Direct Bargain Store. Browse through our website to know more about our delivery procedures and order placements.

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Powered by Shopify. The return must arrive to us within 30 days of the original order date. Items returned must be unused and in their original, unopened, packaging.

Returns Policy

You must arrange the return delivery yourself and we cannot reimburse any return postage charges. If your order hasn't arrived within the specified time, it may be possible to track your parcel. If not we will arrange for a replacement to be sent to you. We want you to be delighted with your purchase. My Account Register. Hopefully all will come to an end in next few days.


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Hi Danka, Thank you for reaching out and pass on your feedback to us. I'm very sorry for all the trouble that caused to you regarding the pending payment through Ourpay.

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As advised, we have raised this issue with our IT team and they are currently in the midst of rectifying the issue. Don't worry about the late fees, if you are charged, we will reimburse you back. Sorry once again for the inconveniences caused to you. These do not influence our content moderation policies in any way, though ProductReview.

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Your trust is our top concern. Companies can't alter or remove reviews from ProductReview. Return Claim Made Yes. Warranty Claim Made No. Read more to a picking error in this instance.

Could you provide us the order number please. Simon 4 months ago. Read more free return. Please do print the label, stick it on the parcel and drop the parcel off at the nearest Australia Post office. I am sorry for all the trouble caused you surrounding this order.

Similar opinion? Write a review on ProductReview. Product Quality. See all answers.

Company Responses

Read more check and investigate this for you. Awaiting for your reply. Raf 5 months ago. Refund my money as i requested. Birgitt D. Read more t you used to sign up with us and I will look into this and see how I can assist you with it. Find out how DealsDirect. Compare all. Pjtbear AU 3 reviews. Pjtbear 6 months ago.

Read more ng process and will dispatch them as soon as possible. Dulcie Susan Sassen 7 months ago. Read more nce brands. Only one complaint if buying in clearance or sales and something goes wrong like not receiving part of order, not long ago bought a pair of glasses , FENDI and a stud is missing. Very hard to get a good response. Read more one of contact messages.

Do get back to us with your preference of the two options provided and we will assist you further from there. I replied to her saying I deserved a full refund because it was not my fault these items were not packed properly and the items were really only suitable to be binned. Since then I have heard nothing back. I am so disappointed with Deals Direct because I have spent hundreds of dollars over the last 12 months with them and they treat me like it was my fault the items were damaged. Only once before had I ever had anything go wrong with my orders, when a few items were not sent, and they did refund those items for me.

They really need to get their warehouse people packing the items better than they have been lately, because since those last damaged items arrived I have had another order arrived that also had something leak and make a mess over most of the items. I was able to salvage most of that order by cleaning the items that had slime all over them. Until these past few months all my orders had been well packed and no bottle had every leaked. But the last few deliveries I have received seem to have the items just thrown in heater skelter.

The order number of the damage items was Warranty Claim Made Yes.


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Read more os. However, you can return the order for a full refund should you wish, and we will provide you with the free returns. Please do let us know if you wish to return them for a full refund and I will assist you from there. Hope to hear back from you soon.